A legal disclaimer

Terms & Conditions
SGM Medical Esthitics LDA
Last updated: 05-01-2026
1. Company Identification
SGM Medical Esthitics LDA (“SGM”, “we”, “us”, or “our”) is a medical aesthetics company legally established and operating in Portugal, in compliance with applicable national legislation, European Union regulations, and guidance issued by the Portuguese Health Authority (Direção-Geral da Saúde – DGS).
Registered Address:
Praça D. João I, nº 8
2440-108 Batalha
Portugal
NIPC / VAT: 2025047470
Email: info@sgm-portugal.com
2. Regulatory & Clinical Compliance
SGM Medical Esthitics LDA operates in accordance with:

• Portuguese healthcare legislation

• Applicable DGS guidelines and best clinical practices

• EU General Data Protection Regulation (GDPR)

• Professional and ethical standards applicable to medical and aesthetic healthcare providers

All treatments are performed by qualified and appropriately trained professionals within their legal scope of practice.
3. Scope of Medical Aesthetic Services
SGM provides non-surgical medical aesthetic treatments, which may include consultations, facial and body aesthetic procedures, skin therapies, and other related services.
All treatments are:

• Subject to a prior medical consultation

• Based on an individual clinical assessment

• Performed only when deemed clinically appropriate and safe

SGM reserves the right to refuse, postpone, or discontinue treatment when medical contraindications, safety concerns, or regulatory obligations apply.
4. Medical Consultation & Informed Consent
In line with DGS expectations:

• A full medical history must be disclosed by the client prior to treatment

• Risks, benefits, alternatives, and potential side effects will be explained

• Clients must provide free, informed, and written consent before any medical aesthetic procedure

Consent may be withdrawn at any time prior to treatment.
5. Medical Disclaimer & Treatment Outcomes
All medical aesthetic procedures involve inherent risks and individual variability.
SGM does not guarantee:

• Specific aesthetic outcomes

• Duration of results

• Complete absence of side effects or complications

By proceeding, the client acknowledges understanding of these risks and accepts that outcomes may vary.
6. Patient Responsibilities
Clients agree to:

• Provide accurate, complete, and updated medical information

• Follow all pre-treatment and post-treatment instructions

• Immediately report adverse reactions, complications, or concerns

Failure to comply may affect treatment outcomes and limit SGM’s professional responsibility.
7. Appointments, Cancellations & Delays

• Appointments must be booked in advance

• Cancellations or rescheduling require at least 48 hours’ notice

• Late cancellations or non-attendance may result in loss of deposits or additional fees

SGM reserves the right to reschedule or cancel appointments for clinical, medical, or operational reasons, including practitioner unavailability or patient safety concerns.
8. Fees, Payments & Pricing

• All prices are stated in Euros (€) and include applicable taxes unless otherwise specified

• Payment is due at the time of service unless agreed in writing

• Prices may be updated without prior notice

Deposits are non-refundable except where required by law.
9. Refund Policy
Due to the personalized and medical nature of treatments:

• Completed treatments are non-refundable

• Prepaid packages may be partially refunded for unused sessions, subject to administrative review

• Refunds are assessed on a case-by-case basis in accordance with Portuguese consumer law

10. Data Protection & Medical Records (GDPR)
SGM Medical Esthitics LDA processes personal and health data in strict compliance with GDPR and Portuguese data protection legislation.
Client data is:

• Collected solely for clinical, legal, and administrative purposes

• Stored securely and confidentially

• Retained only for legally required periods

Clients have the right to access, rectify, restrict, or request erasure of their data where legally applicable.
11. Clinical Photography
Clinical photographs may be taken for:

• Medical documentation

• Treatment monitoring

Any use for marketing, education, or publication requires explicit, separate written consent, in accordance with GDPR and DGS ethical standards.
12. Adverse Events & Patient Safety
SGM maintains procedures for:

• Managing adverse reactions or complications

• Clinical follow-up when necessary

• Referral to appropriate healthcare services if required

Patient safety is a primary clinical priority.
13. Limitation of Liability
To the fullest extent permitted by Portuguese law:

• SGM is not liable for indirect or consequential damages

• Liability is limited to the value of the treatment provided

Nothing in these Terms excludes liability for gross negligence, willful misconduct, or violations of mandatory legal obligations.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of Portugal.
Any disputes shall fall under the exclusive jurisdiction of the Portuguese courts.
15. Amendments
SGM Medical Esthitics LDA reserves the right to update these Terms & Conditions at any time to ensure ongoing legal, clinical, and regulatory compliance.
The latest version will be made available at the clinic and/or online.